Boots withheld information from me to extract money. I used their online prescription service which said I would be able to pick up my prescription between 2-24 hours later. I called up to find out how long it would really take and was told…definetly more than 24 hours as there was a bit of a queue. I asked why this wasn’t updated on the website. No clear answer to that. I asked if there was any way I could get it sooner. Definetly not I was told. The online service also costs money. That was a lie. They should have told me to pop to my local boots and within 20 mins I could have my repeat prescription for free. When I tried to get a refund they were difficult. I’m trying to complain they won’t send me their complaints procedure or update me on what they have done. Appalling, immoral and inept. Don’t use them.