I went this morning into Boots in Crewe Grand Junction to buy new and return my faulty instant root concealer. The lady who was there did not want to help me at all. She was nearly rude!!! No knowledge of the product as well!!! No intention to help whatsoever. Her name was Elie. Instead of giving any help to choose the right root concealer, she suggest me an option to visit a hairdresser. She was trying to convince me that root concealer won't help as my hair was too blonde. I was so suprise she was not aware that they had a shelf with a samples(I only spent 3 minutes to find it) of this products and on top of it I manage to find a concealer that actually works right for my blonde hair. I left with a feeling that self-checkout lane will be more helpfull than rude and helpless staff.