Visited the Southampton Above Bar store this morning, no staff members in sight around the till. Older lady not sure how to use the self serve so we helped her, at least 4 or 5 of the self serve machines flashing red as people needed assistance. For the whole time we were helping the lady and then buying our item there was no sign of any member of staff, just the security guard on the door. Really poor customer service and sorry to say this is often the case in Boots now, very few staff members are ever around and we have had instances before where items have been security tagged and we haven't been able to get help with them.