If I could give them 0 I would. I visited the Boots store located 82-84 HIGH STREET NORTH, E6 2HT on 20.4.24. When I reached the till, I was about to be served and the checkout operator (Mawa), who saw that I was next, proceeded to serve another customer. I politely said, “excuse me” to the other customer and she moved to the side. However, Mawa continued speaking with her and I had to wait to be served, despite being before this other customer. Mawa then proceeded to scan the items in my basket. She was unfriendly throughout. When she finished scanning the items, she said, “Can you give me your advantage card.” I then handed her my card and with the back of her hand, she dismissed me and pointed to the card reader and said, “insert it there.” I was taken aback and asked her why she had asked me for my card rather than ask me to insert it into the reader. At this point, she shouted out to her colleague, Billie, “You can serve her. I am not serving her!” Her colleague then approached the till. I asked her colleague to write down Mawa’s name as well as their manager’s name. In a mocking tone, Mawa said to her colleague, “yes, write down my name.” I told her that she was unprofessional and I was going to report her to head office. Mawa’s colleague did not write down Mawa’s name or the manager’s name, as I had requested. I then asked her again for these details. Mawa’s colleague slammed the receipt onto the counter and said,” her name is on there!” I asked her where the 2 names were, that I had requested. She then pointed to the name “Mawa” at the top. I asked her to write down the manager’s name. This was the third time I had requested these details. As both women were clearly mocking me, I took out my mobile phone to take a photograph of Mawa, as I wanted to ensure I was complaining about the correct person. Mawa then shouted out in front of several customers, “You cannot take my photograph without my consent!” I told her that I did not require her consent and again said that I was going to make a formal complaint about her conduct. The Manager of this branch called me and he was more interested in the photograph I had taken of this staff member to provide to head office rather than address his rude and unprofessional staff members. Head office have ignored all emails and telephone calls. Clearly Mawa has no customer service skills and is in need of training. This company is unprofessional and I would never recommend them to anyone.