Once a great British institution; I’ve been shopping here for years. Sadly, their customer service has gone right downhill; They need to book their ideas out or like Debenhams and House of Fraser they will be the next to sink. I placed an order literally two seconds later I realised the address was wrong. I tried to amend but could not I called customer services. The moment they opened and they could not amend the address despite the items not even being dispatched. I asked To raise a complaint, they simply took the feedback. Rubbish, rubbish, rubbish! It’s a wonder the likes of Amazon dominating the market for online shopping.