Very Bad Very Bad I ordered an item overpriced but it had a "free gift". We all know there is no such thing as a free gift. Boots despatched my order and THEN notified me that the "free gift" was unavailable. I then found the same item £12 less. I wrote to Boots and said I either want a full refund or the difference reimbursed . They declined and instructed me that I either take to a branch or the post office. Both these will incur my time , cost and parking. Boots should have notified me that they could not honour my order. I have not got to rush to a branch on way to airport to return and I have ordered at Lookfantastic for £12 less and a "free gift"