Yesterday I had a frustrating experience at Boots that has left me quite disappointed. After purchasing items using the self-scan till, I quickly realized I had chosen the wrong ones due to rebranding that made the colors look similar. I returned to the store within just five minutes, but the assistant refused to process a refund. Despite the presence of several staff members, I felt dismissed and unhelped. I reached out to Boots Support on Twitter (X), but unfortunately, they were also unhelpful. This experience has really tarnished my perception of the brand. I expected better support, especially as a long-term customer. It's disheartening to see such a lack of assistance when I needed it most. Also the app experience was poor, unable to pay for items so I go to the store and many unavailable.