I would not give one star if possible the way a loyal long-standing customer has been treated. My last on line order was late last year and since then My debit card has persistently been unprocessed. This is despite spending much time getting through to my bank to verify that my card has not been blocked. I have sent emails, made telephone calls to customer service and promised return calls that never come and after trying different payment ways without success. Now it says my e-mail address is no longer recognised! Being housebound life is impossible anyway and “caring” Boots has not made it easy. I am appalled that no one seems to want to help.