Online ordering is now totally impossible. up to November 2024 I was able to order every 6 weeks or so without any problem. Now after trying several times on different occasions my order gets up to payment and is then rejected saying I have failed validation checks. Customer services say they can't help and I should just keep trying or order by phone. When I tried to order by phone I was told that the order would agin be rejected as the algorithym on my account would still be present so the order would be rejected. this means I can no longer order on the Boots website or by phone. Customer services were of no help whatsoever and indeed were very rude at times. I checked on line after another failed attempt to order and forund that manyn people were complaining of the same happening and also rated customer service as awful.