My online order was promised on 12th February and still hasn't arrived on 18th. Customer services say they cannot help until 20th. The customer care system is quite infuriating and unhelpful. When I asked to speak to a manager I was told no-one was available and that even if there was, they would just tell me the same thing. Then she abruptly said goodbye and hung up. Now that I've lifted my chin off the floor, I've decided that the only way to get my point across is through the review forums. I honestly couldn't believe how bad the reviews are for Boots and would have used Superdrug had I known!