Normally, I'm very satisfied when I go into boots, especially the Weston super mare store, however, I went to boots in the galleries in Bristol 13/01/17 and purchased a single item after my partner had been served & handed over my boots card to the till assistant "Margaret" - i gave it to her to scan and add points on as (like anybody) like to collect my points... but this wasn't the case. Not once did she ask me if I wanted to add points on or to take them off my card to pay for my transaction, she just took them off without asking which really rattled my cage. As a customer service team leader, I was appalled at her level of customer service. Not one smile, quick and to the point with talking, she saw myself and my partner walk to the till and still carried on with her duties... she then looked up and did a slight huff. I will be sending an email to customer service with a picture of my receipt and all the details. I was highly disappointed and very annoyed I had lost points on my card because she just simply couldn't be Bothered to ask and be polite.