I had swallowed a fish bone, a few days before this event. The bone had gone down by now, but it had left my throat sore. I went to a local Boots to ask the Pharmacist what he thought would help. He recommended Difflam spray. When i got home I realised he had not asked me if I was on any other medication or what conditions I have. A requirement of all pharmacists when buying something from behind the counter. I discovered that this spray can have issues if you take Asprin, or are asthmatic. I take Asprin, and guess what??? I have asthma. If he had acted professionally and asked the relevant questions I would not have purchased this item. I complained to Boots and spoke to the customer services manager, she thought it right to apologise for my "disappointment" DISAPPOINTMENT? I was angry not disappointed. She was rude and lacked all understanding of my issue. She offered to refund the item, and compensate me with £8 all on a Boots gift card. Not really compensation!!! I noted that the leaflet in the item clearly states that there could be an issue with Asprin and people with asthma. This manager disagrees. She probably knows better than the manufacturer. Please note...If you are being offered a medication from behind the counter the pharmacist must ask you, (a) What other medications you are on, and (b) what conditions you have , if any..... Disgraceful......