Booked with boots for a hearing test for my mam with the branch in Hagley Road Birmingham ,upon arrival the receptionist was unwelcoming she just pointed upstairs and said wait there. Our appointment was fro 10:00 am ,and after waiting for 40mn I went downstairs to check ,Then I have been told that the technician is on it`s way ,later again after another 30 mn I went to check to be told that I have no appointment ,and I need to rebook ???? there was no excuses or apologies from the 6 staff working there. So I end up loosing my time . If you can not stick to your advert do not take my reservation . Do not ask for this hearing test in Boots ,it is waste of your time. I will never recommend this place to no one. I want later on the week to spacesaver and it was great experience.