I attended Boots Pharmacy Marina Way in Hartlepool today Thursday 30th November 2017 at approximately 17:30. I spoke to a young female customer service advisor and advised I had an appointment at 17:45 for a flu jab and obviously I was a bit early. The young girl gave me an odd look and asked the other woman (who I assume to be the pharmacist on shift) if she could provide a flu jab. She said no. The young female asked me how I had booked the appointment. I told her online and she proceeded to tell me (without an apology or any apologetic manner whatsoever) that I should not have done this and I should have called the pharmacy directly to ensure that a pharmacist who could provide such a jab was available. (you would think if a online system provided by boots allowed me to book an appointment at a certain time and date the company would ensure correct staffing - STAFFING ISSUES ARE NOT MY PROBLEM) I then suggested that as I had received an email confirmation of my appointment and two text reminders and NEVER any indication I needed to ring the pharmacy direct that perhaps the system should be taken down of it doesn't work to avoid further inconvenience. Again with an apology the young girl advised that it's the boots website and they are not part of boots and again I had made an error and still no apology. I think as a customer and as I don't know the legal set up of the two separate entities (again as I am only a customer) and they both bear the name BOOTS it is reasonable for me to assume that Boots pharmacy and boots are one and the same. I was dumbfounded at this point and had nothing further of use to add. I asked if I can make an appointment as I am stood there now and she advised she would need to check staffing but I could probably turn up tomorrow after 4 and I wouldn't need to make an appointment. I need to add I am pregnant and had travelled in bad weather to attend this appointment only for my time to be wasted. The service was absolutely appalling.