Ordered baby food from online store (Ireland) and items were severely damaged - baby food everywhere. Initially customer care said they would immediately replace all and to simply sign declaration they sent out. A few days later they send me a cancellation email of the replacement order and when I called they said they would not replace all because I needed to return the goods. Since it was open and smashed baby food I had thrown out and it was days later and so couldn't return - a full two weeks later and many emails and work for me still not resolved. As an avid online shopper it has been a long time since I have come across such horrendous customer service!