I ordered some item to be delivered to the Bracknell store, I ordered them on Sunday and picked Tuesday for delivery, and I expected them to arrive by 12 (as they promise). I went to the store just after 12 on Tuesday and the collection point had no-one serving, I waited a few minutes, with a queue building up, and one customer went to the pharmacy counter to ask if the collection point had anyone available - the reply was 'we don't know where the girl who should be there is...'. I eventually gave up waiting and left. I then got an email at 3 saying my order had arrived (so much for delivery by 12). So I went back at 5:45 - only to find no-one staffing the collection point again. Then I noticed that all the staff on the floor were trying to catch a pigeon that had somehow got in to the top floor, chasing it around and trying to throw a jacket over it, while it flew all round, knocking things over and cr*pping everywhere. I waited 10 minutes and gave up and went downstairs and eventually someone managed to get my parcel. To crown it all I had someone else's packing list in my parcel (but not their items, luckily). A really bad experience all round.