Ordered a small beauty product online, requesting collection 2 December 2017. Received an email 23 November stating order ready to collect. Very impressed with efficiency I went into Stockton High street store, stood in long queue to eventually be told it wasn't there. Went back in on the following Saturday 2 December, again long queue, was told I was too early and would have to come back later. Couldnt get into town until following Saturday 9 December, huge queue this time, item still not there, asked by Management person had I ordered it correctly to that store!!!! Was told they would have to reorder - success! got it 16 December. WILL NEVER ORDER FROM BOOTS.COM AGAIN - TOTAL SHAMBLES.