I used the next day in store delivery for some Christmas presents, after having a text message saying it would be in a day later than originally requested, I then waited two days and still no text to say it was in store. Went into the Dorchester branch to query and was told that only one parcel had arrived in store and there was no sign of the other one. Shannon the lady in store dealt with everything and tried to get in touch with head office to find out what was going on, after no answer she decided to refund the undelivered products and exchange them for similar/same items in store! Such a smooth experience thank you very much!