I was in Boots in Harrogate in December 22nd looking for a grey eyebrow pencil for my mother. I was served by the assistant on the BareMinerals counter who was then joined by another colleague from Nos 7, I think. These two young women were excellent and would not give up until they have exhausted all possibilities. They went from counter to counter searching for us. They eventually found the best option in the store. They did not pressure us to buy, nor just say ‘sorry we don’t don’t have this anymore’ which was our experience in a well established department store a few minutes earlier. Well done to them and we will be back......