https://www.productreview.com.au/p/no-no.html  I have copied this link for you to read to your product team if you think this product is suitable to sell in your boots stores, then your team is well out of touch, and I don't believe you haven't had these returned.  Also you talk about customer care, well you certainly not looking after them, because, you wash your hands of this product, in your returns policy, because no no won't entertain any returns,  If you are patient and carry on using this product, and it completely breaks down, you have spent good money for a product from your stores that you are fobbed off when what we need is help from you not the fob off. My contract is with you and again and again I have been passed from pillar to post, so don't tell me to go to the store where I purchased it from because I have been there several times, to no avail. I was told that you have changed your return policy, and before that you would have sorted it out for me,  DO STOCK NO NO PRODUCT'S THEY DON'T DO WHAT THEY SAY THEY DO.. Thanks boots for all the years I have shopped with you, even my prescriptions also, with ever changing staff at my local store, but I see the staff under pressure, but they still keep a smile and do their job well, Boots you are lucky to have them. Do you think they don't tell us that your return policy have changed, and it's out of their hands. So I hit the boots brick wall