I am giving one star because there is no zero star! Boots customer service is the worst ever! I have called previously when they did not refund my money for an order and it took God knows how long to refund my money, as a matter of fact they did not cancel it on their end for the bank to refund me! They cancelled an order once and did not give me a tangible reason why my order was cancelled. The customer care blatantly told me ‘Sorry I don’t know’. Now I made a click and collect order and one item is missing, I called them, and the lady said she can only refund or send to store. Is that all you can do?? You want me to go all the way to the store again??? ‘I’m sorry that’s all I can do’ no remorse, nothing! I have had it with boots! They act like they don’t need customers! So pissed!