made a complaint to Boots via email complaints form about a Boots Branded Product. Nobody got back to me. On the fourth day I phoned Boots held for 15 mins with no reply so cut myself off. Called back later in day, waited another 14 minutes and someone answered phone. Solution. Offer me points to the value of £2.50 when the product cost £3.99, did not even take into consideration the half hour I had spent trying to get through or the fact that they did not respond to my mail. Appalling. No more Boots for me. Superdrug is the way forward.
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