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Anonymous
Visited Boots in Abertillery, Blaenau Gwent. Having handed over my prescription was told that they could only partially fill it and that I would have to return the following day to collect the rest. The assistant then continued to serve other customers leaving me standing without explaining that the Chemist had to check my medication before handing it over to me. I was in considerable pain and my meds were just a few feet away, unfortunately the chemist was with another customer so almost 30 minutes later I received my prescription. Today as advised I returned to pick up the rest of my prescription after 12 pm. The doors were locked and the opening times displayed did not indicate that the shop would be closed for lunch, nor was I advised that the shop would be closed for lunch when advised to pick up my prescription. Staff were not apologetic and not very professional concerning customer service.
6 years ago
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Boots has a 2.6 average rating from 1,817 reviews

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