I did not have my receipt for my new packet of electric toothbrush heads. Ihad returned the ones i bought that didn't fit . Tracey came along as she saw me measuring my old toothbrush (I had brought along to get the correct heads this time) She showed me the selection and told me just what each head did. i heard her say to someone they thought she on a much needed day off but staff had gone sick or were on holiday so management dragged her back in. she said to them, no i didn't mind coming in on my days off, she i know has a son with a disability. She is very loyal to Boots, very attractive and loves helping customers. I want her to receive recognition for her time, trouble and care she gives me and others, she represents her company so well.