I have placed an online order of £231.10 "order 264375644" on Thursday 30th August 2018, because I would be saving £72.97. Order went through and the money wad debited from my bank account. However few minutes later I received an email confirming that the order has been cancelled and I will not be charged. At that time I thought that I might have not had sufficient fund on the account (although I made sure I did have the right amount in my bank account), therefore I placed another order from a different bank account "order 264783090". The same thing happed again where I received an email from Boots stating that the order has been cancelled and I won't be charged again. This order wasn't for me as it was for a friend of mine who lives abroad and she sent the money to purchase those products and take it to her the following week when I go to see her. I have spoken to my bank after checking that I didn't have the two funds in my account. They have informed me that's because its bending from Boots side. When I spoke to Boots they have informed by their customer manager "Depa" that's if it was him and not one of their staff pretending to be a manager!!! hat I will get fund paid back to my account two days later on Saturday the 1st September 2018. As I expected that was a lie and I haven't received the amount of £4462.20 as I had been assured by Depa. I have contacted my bank and been instructed what to request from Boots by sending me another email with a full order details so the bank can stop that transaction. I did call Boots back twice to dispute the order and service and everytime I spoke to their customer service team none of them wanted to co-operate at all and were very arrogant and rude. So now I have to fly in couple of days to see my friend without taking the products to her; however I will have to take the amount of £462.20 from my own account and give it back to her which makes me short of this fund. I have spoken to one Boots staff at the store and been informed that I wasn't the first person who complain about their customer service team. This is a horrendous experience and Boots needs to get their acts right, because if they don't sort this situation out me or another customer who's been in my situation will take a legal action against them very soon. This is a horrendous experience and Boots need to get their acts right before they get named & shamed for their horrific customer service. My argument is not against the store staff as they work extremely hard and provide an outstanding service but against their their online team and the customer service team and managers.