My local Boots misread my prescription today and told me that my local medical centre had told them I was not allowed to have the prescription. On visiting Boots to find out why their was a delay in getting my prescription and after a long time checking records, the pharmacy admitted that they had misread my doctors prescription (it was printed). They thought it was for a medicine I had been prescribed earlier in the year and that they had not heard of this newly prescribed medicine. This new medicine is for a heart condition. On being told that I could not have the drug I contacted my cardiology consultant to check that my prescription was correct. Tomorrow I will have to call his secretary again to say that the problem after all was not at the hospital end or my local medical centre, but solely caused by Boots.
This seems like a stunningly poor and potentially dangerous service by Boots and a waste of valuable NHS time. It also caused me considerable stress and anxiety.
Boots did apologise but only after I insisted they keep checking their paperwork. It all looked quite chaotic.
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