I regularly collect prescription medication from my local Boot branch and always find the staff are very welcoming and friendly. I had need recently to travel to Stevenage to visit a family member in hospital in the ICU there, some 130 miles from home. I was there for 12 days, during which time my repeat medication had been sent to my home Boots branch for collection. I went in to the Boots branch in Stevenage to see if they could help but my home branch was closed as it was after 6pm. Without any fuss the Stevenage staff contacted my home Boots branch the next morning and arranged for the prescription to be changed to the Stevenage store, so I was able to collect it that same day. At a grim time for us it was so nice to have true professionals going that little bit extra to help me out.