I am a frequent visitor to the Boots branch in the County Mall, Crawley. I have also worked in the company before and had nothing but a pleasant experience. I go in there to purchase food for my lunch as I am busy running a shop of my own. The self service checkouts are always having problems whether it be software or customer made. Every time I go in there is a problem with the self service machines, I join the line and wait for a staff member to come and sort them out so people can carry on using them. It's always a struggle to get any staff member to help and there are always so many staff pottering around. Today just took the biscuit. Waiting in line yet again and all 3 self service machines were out. One woman waiting on one and the other 2 empty but with error messages. There was one staff member on till ringing his bell continuously the whole time I was there, nobody came. I might add on my way in I see about 7/8 staff members not doing a whole lot and some even chatting amongst themselves. After about 10 minutes I dropped my stuff back and went to Gregg's to get my food. In and out in a couple minutes. On my way back I see that the machines are still all not working and no sign of any staff members to help. They need a serious chat about customer service. Lost a sale and many more before I consider going back in. What's the point in all of the staff members if none of them help out? What's the point in the till bells if no-one answers them?