My personal opinion is to advise anyone printing photos off on line NOT to use Boots printing service until they investigate Snapfish and their procedures. Please read on and make your own decision though. On 30th October I ordered, using the online service, 15 no. 7 x 5 prints and was asked to purchase a collage 10 x 8, which I did. I was given the date 6th November to pick up from my local store. The photos went missing and Snapfish, the company Boots use, were extremely unhelpful. They kept stalling saying "wait another day". I asked twice for the Directors name but they ignored my request and there was no admittance of fault by Snapfish or an apology. They said they would ring the store and email me back. They did not email me, I had to email them. They say they had been ringing Boots store. Why they didnt email them, I couldnt say but Boots were not answering the phone. However, the Boots local store Manager and staff were very helpful when I called them and was answered. 7 days after the date I was given, a set of photo's arrived in store, whether they were reprinted and sent while I was being stalled, I will never know but my concerns were because the photographs are of my child & I was worried where they had been sent to. On checking the photographs ONLY 3 of the 15 no. 7 x 5 photographs are of any use. They were supposed to be showcasing dresses/make up/hair at a special event. The other 12 photos are either positioned so you cannot see all of the dress ie train missing off the bottom, top of heads missing, legs cut off, photos blurred or the writing on them is half cut in half. The collage shows the missing parts of the photographs, and proves it was not because I had positioned them incorrectly on line. The photo processing system said the photos were acceptable. However, there is supposed to be a border of approx' 5mm around each photo in the collage and around the edge of the whole collage. Snapfish have missed off the border and the edges of 4 photographs and the border is missing completely either side of the collage. It took many emails, 2 trips into town and 2 phone calls to receive these photographs, 7 days late, after they had gone missing to which I can only use 3. The Boots Manager was apologetic and sorted me out with a gift card but Snapfish would not even write an apology or give me the Director's details. I wonder if he/she knows how appalling the 'service' they provide is!! When I emailed Snapfish asking for a written apology they replied 'we have contacted the store and it has been sorted by them'. I received that reply within 24 hours, pity they were not that quick trying to sort out my missing photographs!