Incompetent and Unprofessional I ordered a Britax car-seat which was faulty. I rang and spoke to an advisor, Michel who stated child safety was of the upmost importance to Boots and another would be sent out quickly. I had an email just after our call to advise it would be 6 days before delivering the replacement, but no arrangements had been made to pick up the faulty car-seat. So I rang again the next day and spoke to another advisor who put me to a Manager at Head-Office, Mkechi. A pick-up was arranged. I was a bit cheesed-off as I have two wait in on two separate days, for delivery and pick-up. The manager offered £20 advantage-card points as a gesture of goodwill and said they would be on my card within a few hours. Two days later the points still hadn’t gone on. After two more calls and spending well over an hour on the phone they finally updated. Apparently after speaking to the original manager and discussing the Incompetence and Unprofessionalism, I was told this was acceptable. I will leave you to draw your own conclusions as to whether ordering online with this company will work for you.