I made a click and collect order which I was unable to collect. The t & c s promise a refund after 14 days. A month later I tried to get this, several e mails went unanswered except for an automated response. Then I was asked to resend all the order details I had given in the email. After 2 weeks of this I phoned boots.com. It took 3 minutes to get past the "data protection spiel" but then a very nice man sorted it out and an e mail confirming the refund arrived in minutes. If running an on line company, get the on line communication working.
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