Hi There My Name is Nanette Wadey On Sunday December 9th I went into the Bognor Regis Branch and ordered and paid £30.00 for the Liz Earl gift Set as it was on special offer. As there was none available they ordered it for next day delivery to your Rustington Branch. I went to that branch several times this week only to find out that my order had not been and would not be delivered. Although I have had a refund it was extremely irritating and inconvenient to visit the branch several times to no avail. I therefore will not be recommending Boots to any of my friends as this was a very frustrating episode.