Ordered 3 gifts on 9th Nov for collection on 13th (still don't have them on 19th) as I could easily pick up the order from the shop on that day and a few subsequent days. Heard nothing on the 13th so walked over and asked. Nothing there, but told I could call shop to check or after 48 hours call customer services. I was disappointed that I received no email telling me what was happening with my order and that all responsibility to chase it was with me. After several calls and store visits and a 30 min call to customer services (15 mins to pick up and then around 10 mins on hold) my missing item was reordered and I was assured it would be there the next day. I rang and it wasn't and customer services couldn't tell me where it was and when it would be delivered. So now I have another day where I have to call boots again, and if it arrives pay the costs of travelling into cambridge city on a day where I have no other reason to go. I would not recommend using Boots online as although staff are friendly, the system is so poor that no-one knows where the products being delivered are.