Everything went wrong! placed an order on the 2nd of December- due to arrive on the 5th! no contact at all so I went to the shop to ask what's going on- this was on the 12th of December! I was told in the shop that there was a problem with the warehouse-and told in the shop "its not their problem so I need To sort it out for myself" the following week coming contacted boots on twitter- on Facebook no reply at all. only automated comments asking for dms! by this stage it's the 20th I still have no order I paid for on the 2nd of December! nobody answered any of my private messages at all! phone them was on hold 20 minutes every time! I was about To hang up the 3rd time I phoned at 23 minutes on hold and finally miracle happened- someone answered! got my refund...no presents for christmas thought. boots it's still commenting on Facebook about sending dms....i have sent about 33...to be ignored. terrible service- I won't use it again