Will NEVER use BOOTS again!
Ordered and paid online for a Dyson Airwrap that was showing as in stock. The order went through and the money was deducted from my bank balance immediately. A large purchase of £399. After 2 emails confirming my order, an email arrived stating my order had been cancelled. I spent more than 30 minutes online only to be told I had “failed verification” processes. Despite that BOOTS took my £399 and helpfully told me they had 2 products in stock but I couldn’t have them as my order had been cancelled - by them... they cannot “refund” me as they don’t have my money. It will be refunded in 5 working days when they don’t claim it. I strongly believe Boots is taking orders (and large sums of money), then prioritising which of their customers can actually have the product they have paid for. All the whilst holding on to everyone’s money with the excuse that “the money being deducted from your bank account is nothing to do with us”. Disgusting. People, I urge you to shop elsewhere. Out of interest - has anyone else had this experience with Boots when trying to purchase the Dyson Airwrap which is in heavy demand??? To add insult to injury I have just received yet another email alert to say Boots have this product in stock. It’s a SCAM! Dyson should block them as suppliers...
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