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Roger
Item sent to wrong store. As a result I made 2 failed collection attempts, in between those I called to confirm that the item was at the correct store, and was assured all was OK. On the second attempt, I was left in store to spend 2 calls and 25/30 minutes on the phone in the store to try and sort this out for myself, as the in store staff were extremely unhelpful. Only at the end of this 2nd phone call did they tell me the item was at the wrong store. When I refused to travel to the incorrect store for collection, they did not offer to have the item resent to the correct store, and also made the refund process as difficult as possible as the purchase was made in-store at another Boots branch. Completely appalling customer service, and a total waste time to try and order for collection from Boots. Never again.
5 years ago
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Boots has a 2.6 average rating from 1,816 reviews

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