I had a makeover appointment in No 7 at Peterborough Queensgate branch today with a view to renewing my full make up routine. When I arrived ten minutes before my appointment I was told by a No 7 member of staff that they weren’t doing any appointments today. I stood there surprised as I had made the appointment nearly two weeks earlier and had received a confirmation email. The assistant didn’t apologise initially but just stood there. I suggested that someone could have contacted me as they had my details from my booking. She then stated that someone hadn’t turned in today and they were short staffed. She then went to speak to another person possibly a supervisor. She came over and didn’t acknowledge me or apologise either. The assistant then started looking at the make up and the supervisor said it’s up to you. At this stage I decided that I should leave it as I was neither welcome or felt comfortable with the situation. I also felt that if they were going to participate in the session I needed them to commit to it. There was only one person working on the No 7 counter and I couldn’t see how the assistant could do the makeover session of 40 minutes and see to other customers. I then stated to them both I would leave it. Due to this dreadful customer service I declined a future appointment. I felt that this was a really bad experience of customer service. I will carry on making up as I do and look for further advice elsewhere.