Unfortunately I lost my 300 points voucher in a store. 1. The staff in the store tried to help and told me they’d call me back - but no one did. (Amazon or Apple staff would CERTAINLY have done it) 2, I then rang Boots customer service explaining the situation, hoping for a goodwill bonus - as I told them I wished to spend > £50. The lady said no, we don’t do that - full stop. Awful. I still wonder how they think they provide an empathetic customer service?! They need to be careful if they want to keep their customers - as there’s lots of competition out there. I’ll spend my money at Superdrug’s instead - and told the Boots lady so!