I’m not sure after reading the other poor reviews if boots actually take any notice of them. Below is my email interaction with Boots customer care: Dear Boots customer care, This is my first delivered order with boots and as you will see I have ordered items in lots of three to benefit from the special offers. When my order arrived I noticed only two magnesium sulphate containers and on checking my order there is only two listed when I believe I did order 3 of this item. Logic tells us I’m not going to order 2 and miss out on the third free. Please advise. RESPONSE FROM BOOTS: Thanks for contacting us regarding your recent online order. I’m sorry to hear that you are missing your free item from this offer and I appreciate you letting me know. I have had a look into this for you and I can see from your order that you have only added two of the qualifying items into your basket when you placed this order. For the 3for2 offer to be applied all three items need to be added to the basket and then the free item discount is then added at the checkout stage. This works the same as if you were purchasing the items from a store; you would take three items to the till to receive the offer. Without adding all items to your basket I'm afraid we would not know to put two/three items in your order as our warehouse packing system is automated from the information that you submit. You are welcome to return the two items you have to your local store and place a new order over the tills for the three items. Alternatively, you can return the items to us at Boots.com for a full refund using the provided Returns Note and your invoice. Thanks again for contacting us. Your personal reference number is 43148137. If we can help in any further way then please let us know by calling us on 0345 609 0055. Alternatively, you can contact us via Twitter at @BootsHelp or on our Facebook page https://www.facebook.com/BootsUK/. MY RESPONSE: I did press the request button three times but obviously didn’t notice it said three on the final order. As this is the first time I’ve used your online service to purchase it’s, I’m disappointed that I now have to go through a long winded process to get the third item. Sadly to say, rather than jump through hoops to get the third item (when it’s obvious by my order that all items except this one registered 3 items per product) I have decided I will delete my Boots app and source my products else where. The only failing on my part is not checking that all items registered the 3rd request. System error/customer - I know I requested 3 items so I put it down to the app. I would have thought in this day and age technology would be flexible enough for you to send out the third item as a good will gesture. It’s obvious from your email that’s not going to happen thus my response as a first time on line customer. BOOTS RESPONSE: Thanks for contacting us back with regards to your order. I am sorry to hear that you feel this way and I appreciate you letting me know. Whilst I cannot change what has already happened, please be assured that I have shared your comments with the relevant team so they’re able to internally review this in their next meeting. I apologise for the disappointment caused. Thanks again for contacting us. Your personal reference number is 43148137. If we can help in any further way then please let us know by calling us on 0345 609 0055. Alternatively, you can contact us via Twitter at @BootsHelp or on our Facebook page https://www.facebook.com/BootsUK/. MY RESPONSE: Dear customer services, I am disgusted that you totally ignore my concerns and have not agreed to send out a third item. I do not believe this isn’t doable. It is for this reason I am returning the complete order for a full refund and go back to using a previous supplier. I will also go onto all appropriate review sites to write a review about my experience. It seems it will cost you more to process this return than it would to send out our third item. Finally, I wish to raise an official complaint into the way my order as a new online customer has been dealt with. A very unhappy customer. AND I’M STILL WAITING FOR A REPLY RE MY OFFICIAL COMPLAINT.......