I am so annoyed with Boots!! Twice they have called my mother in law who is 92 years old with dementia and has been told if she wishes to keep receiving her medication she needs to pay £5.00 per delivery or £55.00 per year. Mum does not understand the phone calls and her records are noted to call my number not her home number. No notice taken of records! I called the branch to be told that all other chemists will be doing this so no point in changing to a different chemist! Called another chemist and they do deliver free! Shame on you boots! Your service is shoddy to say the least and down right disgusting that you don't even read your own records when contacting the elderly.