I purchased a Boots No.7 precise eyeliner which did not work properly. I took it to my local Boots to exchange but was met by an aggressive, rude manager. I contacted Boots Customer Service to complain about my experience and was promised a response from the area manager. A week elapsed and I heard nothing. I called again, same promise same result. I called a third time and once again same promise same result. My disappointing treatment has really surprised me. I shop at Boots because I believe them to be a quality company but if this is the way they treat their customers I can see them disappearing off the High Street like the rest. I finally decided to go to the Lakeside store and the Manager there listened and helped. Thank you Lakeside you have gone some way to restore my faith in Boots.