Had 2 addresses in my account and each time my order was sent to wrong address. Spoke to two different customer services people including a Mngr who promised to right things including one who said he would send my order to correct address and waiver the fee for next day delivery. They did not charge for it but it did not go next day as promised. Took 3 days. On their online ordering page it does not allow you you to cancel an order if you have made a mistake and called them within 5 mins of ordering. You have to wait for Royal Mail to deliver the item you don’t want and refuse to accept it etc. They are a joke. They talk the talk at customer services but I’m afraid they do not deliver on their promises. I won’t be ordering from them online again.