I received an online order today, and I wanted a refund, so I took it to my local store. The cashier didn't know what to do. She tore open the package and said in a barely-hidden annoyed tone that there was no paperwork in the package. If there wasn't, it's because Boots didn't put any in there. I showed her my email receipt, and she took my phone out of my hands to look at it! I hope her hands were clean! She tried to process the refund but couldn't, and was getting annoyed and flustered, making me feel uncomfortable. There was now a queue of people, and I was starting to feel the stares from the other customers. She did call someone over to serve the other customers, and eventually, after a few attempts, said the refund had gone on. I asked for a receipt, and she told me they don't give receipts for returns. That's unusual for a retailer, and I didn't have much faith that the refund has been carried out correctly, given what had happened, and it the refund was for quite a substantial amount. When I insisted I would like a receipt, I was told 'well nobody else has a problem with it.' This cashier made what should have been a simple transactional refund, a painful and awkward experience. Perhaps a policy could be implemented where proof of refund is provided to customers upon return of goods in-store, in the form of an email, text message or paper receipt.