I was waiting to be served and one of your employees was the next to go - I know this because her and the cashier were discussing how she could get a further discount (on her meal deal) on top of her staff discount. We had already been waiting a short while as there was a customer who had bought quite a few items - your staff member was standing in front of me, huffing, irritatedly fidgeting and visibly looking around for someone else to go to the tills and serve her. When she got to the counter she had a good old chat and bought her items. After completing the transaction she then decided that she was using post office services! She asked for the small change that she had in a coin bag to be changed to a pound. The cashier did this, but then she wanted the pound in 10p coins - this then took a little while longer! I am patient in any queue - but find it pretty appalling that this scenario took place whilst I was waiting. If a standard customer had requested this I am pretty sure that they would have been greeted with a polite no. The boots store was at Drakehouse, Sheffield at around 15:15 today.