I as a customer once witnessed how apparently the store manager ‘Peter’ from the Kingston upon Thames union street boots store was very rude to another customer even though the customer didn’t do anything wrong as I overheard the whole conversation. The store managers behaviour was very unprofessional and made even me uncomfortable and I bet the affected customer was feeling even more uncomfortable and dreaded to be put in such situation. ( I am not going into detail as to what he said to the customer, I am just leaving it at being rude towards a paying customer)