I ordered an item on line on(a Braun electric toothbrush ) 7th December and received an e mail advising delivery at my selected store on Thursday 12th.when it did not arrive I e.mailed your customer service department who said they would reply in 48 hours. By today Wednesday no reply has been received so I rang customer service and after the usual lengthy wait I was told it was still not available for delivery. At this point I cancelled the order and asked for a refund. This is extremely poor service from the biggest chemist in the UK and is simply not good enough . I have since purchased the item from Superdrug with no delay.Needless to say this is one very dissapointed consumer who will not be using Boots again.