I went into Boots main store in Chelmsford Essex today. I asked if there was a trolley I could use and was directed to some ‘trolleys’, which were like 2 baskets - one above the other- with 4 plastic wheels. The trolley had a mind of it’s own - what a nightmare!!! When I got to the checkout, the young lady who served me - Natalie - was brilliant! She packed my bags and, seeing how I was struggling with the trolley, took it back for me ( there is nowhere to put it at the checkouts, so it has to be taken back). If it wasn’t for the impractical, useless trolley, I would have given 5 stars. Thank you Natalie.