I am absolutely mortified and disgusted at how I was treated in boots Eltham today. I had a look at some perfume then was about to purchase some multivitamins when I noticed a member of staff staring directly at me, then about a second later the manager comes up behind me and tells me, to get out the store and not to ever come back as apparently they have cctv of me shoplifting in there ( I have never and would never shoplift) I said no I’m not going and that I have never shoplifted in my life, he then tells me to get out or he will call the police. Again, I said no show me this evidence. He keeps telling me to get out and never come back. I stood my ground and said no check the cctv. He goes out the back, comes back and says do you have i.d? to which I showed him this and he goes, I’m sorry case of mistaken identity. He keeps saying sorry but I flat out am not accepting it, you’ve humiliated me in front of the whole store, I work in Eltham, I go into boots to BUY things regularly. He gave me a gift card as an apology but I would have rather not been humiliated like that, if I hadn’t stood my ground I would have been banned from boots, for what? Nothing. Not that I will ever step foot in that shop again. I have also made a complaint to head office.