I never received my bonus points vouchers through the post this January. I phoned customer services to notify them and was told not everyone gets them every time. When I said I’ve had the card for thirteen years and have always had them sent, she said I was lucky! I use Boots to gain these points. If this is the case, I shall go elsewhere in the future where products are cheaper. If it’s a lottery I may wait years to be lucky again.
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