I had terrible experience with my online purchase with Boots and Boots Customer Care. This is what happened: I placed my order online with Boots, I was briefly kicked out of their system during the process of completing my order, and it felt wrong that only the billing address was confirmed to me, not the delivery address. So I went to check the order confirmation email immediately, and noted that Boots automatically chose an address of my account for previous orders - my last order was over five years ago, and the address was of course way out of date. On this realisation, I tried to cancel the order or amend the delivery address online - but no options were given on my account. I then picked up my phone and called up the Boots Customer service, and it was confirmed that there are no option to either cancel/stop the order, not even amend the delivery address - basically there is nothing they could do! Realising this, I then spoke to my Credit Card Customer Service, I was given an authorisation code, and was explained that the retailer should be able to revert the payment/transaction with it. I went back to Boots customer care, again they said there is nothing they could do - not even to revert the transaction with the authorisation code, I would have to wait until further news of the delivery, and hopefully the delivery could be rejected - that's what I was told. Now, the parcel has been delivered - to the wrong address of course! I called up the Boots Customer service again, and again they said nothing could be done, as the parcel was delivered to the address given. To summarize, the delivery address was never confirmed to me when I placed the order, and there is no option available to cancel the order or amend the delivery address what so ever after the order was placed, and my refund request has been objected when I do not receive my order, basically I have not been offerred any solution at all after the order was placed, nobody has even tried as far as I am concered. As a customer, I feel utterly frustrated and disppointed. Shame on you Boots UK, and shame on you Boots Customer Care - you are utterly useless!!! Be careful to order online with Boots everyone!